Privacy Policy

Thank you for choosing Sotrah. This Privacy Policy describes how we collect, use, share, and protect your personal information on our website.

1. Information We Collect

We may collect the following types of personal information when you visit or make a purchase on our website:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Payment Information: Credit/debit card details, billing address.
  • Account Information: Username, password, and other account details.
  • Device Information: IP address, browser type, device type, and operating system.
  • Usage Information: Pages visited, products viewed, and other browsing activities.
  • Communications: Correspondence and communication with us, including customer support inquiries.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Fulfilling Orders: Processing and fulfilling your purchases and delivering products.
  • Account Management: Managing your account, providing order history, and maintaining security.
  • Communication: Sending order confirmations, updates, and responding to your inquiries.
  • Marketing: Providing promotional offers, newsletters, and other marketing materials.
  • Analytics: Analyzing website usage to improve our products and services.

3. Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party service providers who assist us in operating our website, processing payments, and delivering products.
  • Legal Compliance: When required by law or to protect our rights, property, and safety.

4. Your Choices

You have the following choices regarding your personal information:

  • Opt-Out: You can opt-out of receiving marketing communications by following the instructions in the communication.
  • Account Deletion: You can request the deletion of your account by contacting us.

5. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Please review the "Effective Date" at the top of the page to determine when the policy was last revised.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.