Refund Policy
Refund Policy
How to Request a Refund
At Sotrah.style, we strive to ensure your satisfaction with every purchase. If you find yourself in a situation where you need to request a refund, please follow the steps below:
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Send an Email: Send an email to Sotrah.eg@gmail.com within 14 days of receiving your order. In the email, include the following details:
- Subject: Refund Request - Order ID [Your Order ID]
- Your Order ID
- Clearly state the items you wish to refund
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Include Order ID: Make sure to include your Order ID in the subject line and body of the email. This helps us locate your order quickly and process your refund efficiently.
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Specify Items for Refund: Clearly state the items you wish to refund in the email. Providing specific details will help us process your request accurately.
Refund Eligibility
- Refund requests must be made within 14 days of receiving your order.
- Items must be in their original condition and packaging.
- Refunds are subject to approval based on the condition of the returned items.
Refund Process
Once your refund request is received, our team will review the details and get back to you as soon as possible. If your request is approved, the refund will be processed through the original payment method.
Please allow 2-3 business days for the refund to reflect in your account.
Contact Information
For any further inquiries or assistance, feel free to contact us at Sotrah.eg@gmail.com.
Thank you for shopping at Sotrah.style!